How A Revenue Operations Guy Exhibits Genuine Care to the C Suite - CEO, Founder Midgame Consulting
Summary:
This episode I invite my good friend Rich Bishop to the mic. Rich has had a pretty extensive career in the world of sales and revenue operations. He's currently the CEO of Mind Game Consulting, where he works with venture capital and private equity companies to conslut around key operations strategies.
Part of Rich's role is to come into organizations and uild trust quickly with the C-Suite.
We discuss Rich's definition genuine care, and how you express that in sales. He expresses this through a story of his personal life and it's one that really anyone can relate to even if you don't have a quota for a living.
Rich shares personal experiences that shaped his understanding of empathy and the significance of connecting with others. We emphasize the value of maintaining relationships and how these connections can lead to business opportunities, all while focusing on the human aspect of sales.
We discuss the challenges of change management and the necessity of executive buy-in for successful projects. Rich shares insights on using evidence to influence decisions and highlights that everyone engages in some form of selling in their daily lives, whether in professional or personal contexts. It's not every day you get to open the curtain to how a an operations consultant approaches the executive suite and this is a good look into how genuione care shows up for him.
Key Moments:
00:00 Introduction to Human Connection in Sales
06:07 Empathy and Genuine Care in Sales
12:06 Building Connections and Relationships
23:55 Nurturing Connections Without Expectations
30:51 Navigating Change Management and Executive Buy-In
40:19 Selling Beyond Sales: Influence in Everyday Life
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